Who we are
One Small Thing was founded in 2014 by prison philanthropist Lady Edwina Grosvenor, in response to the unacceptable levels of suicide, self-harm and violence within women’s prisons in England, with the aim of achieving wholesale system change across the justice system, one small thing at a time.
Our name reflects the value of those small things – empathy, compassion, respect – and their combined power to make a big difference to the individual - and to society as a whole.
Hope Street is an exciting, brand-new, purpose-built residential community-based service, designed in collaboration with women, for justice-involved women and their children in Hampshire. Trauma-informed by design, it offers a safe and supportive environment where women and their children can access education, practical and therapeutic support and activities that build confidence, self-esteem and skills, and provide the opportunity to build a fulfilling and happy life and play a meaningful role within society.
About the role
The Head of Quality, Practice and Development will play a key leadership role at Hope Street, supporting the growth, quality and effectiveness of our trauma informed residential community for justice-involved women and their children.
Working closely with the Community Director, you will contribute to the ongoing development and delivery of services across both the Hope Street Hub and wider housing portfolio. You will support strategic planning, service development and quality assurance processes, ensuring that our operational model remains responsive to the needs of the women and children we support.
You will provide reflective leadership to key members of the team, modelling trauma informed and responsive practice. In doing so, you will foster a team culture rooted in relational practice, curiosity and accountability and help ensure that day to day delivery is consistent with our values and overall aims.
A core focus of the role will be to support the strategic oversight of referral pathways. Working alongside the Community Director and the Referral and Engagement Coordinators, you will help shape and implement a responsive referral strategy designed to increase visibility, maintain a steady flow of appropriate referrals, and strengthen relationships with external agencies, with a focus on fundraising and commissioning opportunities.
Given Hope Street’s distinctive role as a community-based residential service and alternative to custody, we are seeking someone with extensive safeguarding expertise and experience of leadership in services for justice involved individuals or women-only spaces. This insight will enable you to support staff navigating complex systems, contribute to casework with confidence, and help ensure that Hope Street continues to challenge traditional responses to justice-involved women through a trauma-informed, community-led model. Your professional credibility and operational expertise will support meaningful change and reinforce strong partnerships across the wider justice landscape.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
A requirement of this role will be to have a driving licence, access to your own vehicle and hold business car insurance.
Team member Benefits
We offer the following benefits:
• 28 days holiday plus Bank Holidays – pro rata
• A additional day off on your Birthday
• Long Service Award – extra holiday for 3+ years’ service
• A comprehensive induction and training programme
• An unlimited counselling service through our Employment Assistance Programme “OpenUp”, which you can also extend to 3 members of your family.
• Enhanced sick pay
• Team member of the month awards
• Refer a Friend Recruitment Bonus
• Employer contribution to your Pension
• Learning & Development opportunities relevant to each role
• Blue Light Discount Scheme
• Team building activities
• Regular collaborative team days
