Join the Team at Riverside!
£18–£20/hour | Mon–Fri, 35 hrs | Min. 2 months (potential to extend) | Swindon
We’re hiring a Service Manager (Supported Housing & Accommodation) to lead two vital services in Swindon: Booker House (for adults with learning disabilities) and Swindon Young Parents Accommodation (tailored support for young parents).
This role is perfect for a confident and compassionate leader with a strong background in people management, housing support, and supported accommodation services. You’ll play a key role in rebuilding morale, motivating staff, and ensuring high-quality housing and support services that put customers first.
Why You’ll Love Working with Us
- Consistent hours: Monday to Friday, 35 hours per week – no weekends or evenings.
- Competitive pay: £18–£20 per hour (paid weekly).
- Meaningful work: Lead services that support people with learning disabilities, complex needs, and young parents.
- Stability: Minimum 2-month contract with the possibility of extension.
- Supportive culture: Work with an organisation dedicated to empowering both staff and service users.
- Career development: Gain experience in service management, tenancy sustainment, and homelessness prevention within a respected provider.
What You’ll Be Doing
As Service Manager, you’ll oversee daily operations, staff leadership, and service quality across both schemes:
- Lead, motivate, and support staff teams – rebuilding morale and creating a positive, high-performing culture.
- Provide regular 1:1s, supervision, and reflective practice sessions to support staff wellbeing and development.
- Recruit, induct, and train colleagues to deliver high standards of housing-related and person-centred support.
- Oversee rota management, performance reviews, and compliance with regulatory frameworks.
- Manage housing operations: voids, allocations, tenancy sustainment, income management, and responsive repairs.
- Ensure safe service delivery, including safeguarding, health & safety, and risk management.
- Promote trauma-informed, person-centred approaches that empower residents to achieve their goals.
- Build effective partnerships with stakeholders, housing providers, and local agencies to enhance move-on pathways and community connections.
- Monitor budgets, produce reports, and ensure services meet contractual performance targets and KPIs.
What We’re Looking For
- Experience in supported housing, supported accommodation, or homelessness prevention services.
- Proven people management skills, ideally leading teams through change or challenge.
- Strong background supporting individuals with learning disabilities, young parents, and/or complex needs.
- Excellent communication and conflict resolution skills, with a calm and consistent leadership style.
- Resilient, organised, and confident in managing competing priorities across multiple sites.
- Competent IT skills for report writing, case management, and compliance tracking.
- Knowledge of tenancy sustainment, income maximisation, and housing systems.
- (Desirable) Financial/budgetary experience and a relevant housing, care, or support qualification.
Bonus if You Drive
Travel is required between Booker House and Swindon Young Parents Accommodation, so a driving licence is desirable.
Your Next Step Starts Here...
If you’re an experienced manager with a passion for supported housing, staff leadership, and making a difference in vulnerable people’s lives, we’d love to hear from you. Apply now with your CV – we’re actively shortlisting!
Job Type: Fixed term contract
Contract length: 2 months
Pay: £18.00-£20.00 per hour
Expected hours: 35 per week
Experience:
- People Management : 1 year (preferred)
Work Location: In person
