We have an exciting job opportunity for the position of support worker Nights working within the CYC Housing Options and Support Service we are looking to recruit a committed and enthusiastic person to provide high quality support to all staff customers living in Union Terrace or Robinson court.
Union Terrace is a resettlement hostel for single homeless people/rough sleepers, providing accomodation and support to assist people to move on into independent accommodation.
Union Terrace 37 hour post working with adult males and childless couples.
The successful applicants will provide a well maintained and responsive accommodation project to customers who are homeless and need supported housing.
And will oversee the nightly operation within these accommodations.
You will provide appropriate emotional and physical support to people accessing and living in the service, who are vulnerable and under a lot of stress, therefore the successful applicant will have good interpersonal skills and understand issues people face when homeless or rough sleeping.
You will be capable of working on your own initiative, and will be able to work in partnership with other services to support people such as social care, mental health, drug and alcohol services etc.
Experience of working with homeless people or supported accomodation is desirable and that applicants understand the issues surrounding the client groups.
You will need to be able to demonstrate that you are sympathetic, and firm and you are able to cope in situations which can be stressful as well as rewarding.
You will be part of an ongoing nights staff rota to provide cover at the accommodation project on a 24 hour, 365 days per year, and will be expected to be part of the shift rota patterns, working some weekends bank holidays and unsocial hours.
And will take responsibility while on duty for ensuring the accommodation is kept in good repair in all matters of health and safety. And offer support to the customers living in the service.
The successful applicant will offer a safe and supportive environment during the evenings and overnight and work as part of a multi-disciplined team and contribute to the running of the accommodation supporting the supervisor and manager in service delivery, including supporting people, repairs, rents, laundry, cleaning, catering, health and safety.
The successful applicant will be part of a team of support workers working nights; the role requires a flexible and understanding approach in what is sometimes a very challenging but rewarding environment.
Union Terrace is a central part to the city’s strategy to reduce and eradicate rough sleeping.
This post is not suitable as a job share opportunity.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Tim Carroll: Service Manager Housing Options and Support Team or James Ford (Service Manager - Union Terrace) at
james.ford@york.gov.uk or on 01904 630500.
Closing date: Sunday 21 September 2025 at 12 midnight
Interview date: TBC
