We’re looking for an experienced leader to join our Property & Assets team as Head of Property Services. Reporting to the Director of Property Services, you will manage a multi-million-pound repairs and voids programme, ensuring our homes are safe, compliant, and maintained to the highest standards.
What you’ll be doing
- Leading the delivery of responsive repairs and voids services across a geographically dispersed housing portfolio.
- Managing a high-performing team to deliver repairs on time, first-time fixes, and fast turnaround of empty homes, in line with customer expectations and regulatory standards (including Awaab’s Law).
- Overseeing compliance with health & safety legislation, landlord responsibilities, and quality standards.
- Driving continuous improvement, service transformation, and a strong customer-first culture.
- Building collaborative relationships with internal teams, contractors, and stakeholders to ensure value for money and excellent performance.
- Managing high-value contracts effectively, ensuring outcomes are on time, on budget, and to a high level of customer satisfaction.
What we’re looking for
- Extensive experience leading responsive repairs and voids services within a large housing association or property organisation.
- A strong track record of delivering complex, high-value programmes and managing dispersed teams.
- Sound knowledge of housing legislation, compliance standards, and emerging government policy.
- Excellent leadership skills with experience inspiring teams through periods of significant change.
- Degree-level education (or equivalent) and ideally a professional qualification such as MCIOB or MRICS
- A Housing Management Qualification (CIH or equivalent) at Level 4 or above, or willing to work towards.
- Full UK driving license and willingness to travel.
Why join us?
- Lead a major repairs and voids service making a real difference to residents’ homes.
- Be part of a collaborative senior leadership team driving excellence across property services.
- Enjoy a flexible, home-based role with excellent benefits and opportunities for career progression.
If you’re a strategic thinker, a proven leader, and passionate about delivering safe, high-quality homes and services, apply today.
Please note, speculative CVs or approaches from agencies will not be accepted as part of this process.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
