Job Purpose
Based in Liverpool your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence.
Hours of work
The hours of work will be Monday to Friday, 37.5 hours per week however the post holder will be working shift work in accordance with their service rota across days and evenings.
Duties and Responsibilities
- Support the manager with managing the team at Stepping Stones undertaking regular supervisions, whilst identifying and delivering training needs opportunities and providing feedback for the whole team (day and night)
- Provide professional support and advice to the team at Stepping Stones
- Support with management of referrals to service and maintain excellent relationships with key referrers
- Coach the whole team to deliver a person-centred service using psychologically informed techniques
- Put into practice the values and the strategic aims of YMCA Together and of the service and coach and develop the team to implement change and to do the same
- Deliver effective communication across the staff team offering mentoring and support
- Maintain excellent communication with YMCA Together Management team
- Attend or hold fortnightly team meeting
- Lead on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team)
- Prepare for QAASU inspections as required.
- To be able to identify training gaps within the support team and support the manager in addressing any unmet needs.
Responsibilities to the Service Manager
- To compile and collate monthly reports on KPI’s
- Ensure YMCA Together complies with contractual requirements
- To give informed opinions and make recommendations regarding referrals, support, housing and HR issues that impact on the service, Service Users and staff team.
- To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
- Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request
Representing YMCA Together
- Attend all meetings both internal and external
- Attend stakeholder days, forums and other external events
- Represent YMCA Together at regional and national level from time to time
- Develop relationships with partner agencies, referral agencies and all other stakeholders
Line Management and HR responsibilities
- Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
- Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
- Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
- Ensure the induction of new staff to the service.
Working with Service Users
- Encourage involvement and participation from residents in the development, running and shaping of the service.
Health and Safety
- Liaise with emergency services
- Ensure at all time the safety of yourselves and others on the premises in which you work
- Ensure the buildings meet legislation requirements
Teamwork
- Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services.
- Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
- Contribute to the organisations formulation of policy and procedures
- Attend and participate in team meetings to ensure good communications and liaison with colleagues
- Prepare for and attend supervision and appraisal sessions with the Service Manager taking direction as appropriate and contributing to the development of both you and the service
General
- Undertake own administrative services
- Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
- Adhere to Protection from abuse policy
- Report and log all safeguarding incidents
- Observe and ensure compliance with the professional boundaries and data protection policy
The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, they will be expected to demonstrate flexibility in all areas of their work. They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice.
Scope and limits of authority
Work within agreed policies recommending changes where necessary and co-operate with all other staff to ensure the best interests of YMCA Together are always a prime consideration.
Person Specification – Team Leader
Qualifications
Essential
- A degree level qualification or equivalent in a relevant discipline, or a significant level of experience
Desirable
- Recognised management or training related qualification
Experience
Essential
- Experience of working in a setting supporting people with multiple and complex needs
- Experience of supervising staff
Desirable
- Experience of working with people experiencing mental health issues
- Experience of delivering training
Knowledge
Essential
- Working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding,
- A comprehensive working knowledge of the latest best practice in:
- Creative support planning
- Human Resource Management
Desirable
- Working knowledge of health interventions
- Knowledge of Trauma Informed Care and/or CAT
Skills
Essential
The technical ability to:
- Develop a high-quality person-centred approach
- Develop the potential of individual staff via supervisions and team meetings to facilitate effective succession planning
- Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages
Behaviour/Attributes
Essential
Must have the Interpersonal ability and skills to:
- Develop a strong culture in accordance YMCA Together values
- Develop and sustain excellent working relationships with partners, the city council officers and commissioners
- Develop and sustain sound working relationships with local people and local community groups.
- Enthusiastic, self-motivated and passionate about their work
- Flexibility, adaptability and ability to work as part of a team
- Work within the ethos and philosophy of the YMCA Together
