Head of Void Delivery
High Wycombe / Hybrid Working (2 days office & 3 working from home)
£67,878 + Excellent Benefits
Our client is thrilled to invite applications for their newly created Head of Void Delivery position. As a leading provider in social housing across the South East of England, committed to delivering high-quality services to their residents. They are driven by their core values of excellence, safety, and sustainability. Their vision is to provide homes and services that their customers can rely on, helping them to live well. They are dedicated to maintaining high standards in everything they do, ensuring our properties are safe, energy-efficient, and well-maintained.
They are seeking a dynamic and experienced Head of Voids Delivery to join their team and lead their efforts in managing void properties efficiently.
In the role, you will be responsible for overseeing the delivery of our void services, ensuring that properties are turned around efficiently and to a high standard. You will lead a dedicated team, manage budgets, and work closely with other departments to achieve their goals.
You’ll lead a team, manage a significant budget of £5 million, and work closely with contractors and other departments to meet KPIs and operational targets.
Key Responsibilities:
-
Take ownership of the void services, ensuring a highly productive and customer-focused operation.
-
Develop strategies to improve service delivery, including maximising in-house models where possible.
-
Lead and manage the void function with a budget of £5 million.
-
Oversee contractor performance, ensuring value for money and compliance with standards.
-
Monitor performance using data analytics to drive service improvements.
-
Act as the escalation point for complex issues and complaints, ensuring timely resolution.
About You:
-
You’ll have significant experience managing void services and large scale maintenance contracts, ideally within the social housing sector.
-
A proven track record in team management, performance improvement, and contract management.
-
Strong financial acumen, with experience managing large budgets.
-
Knowledge of H&S legislation and compliance standards is essential.
