We have an exciting opportunity for a Lettings Assistant to join a unique and award-winning housing association on a 25-hour per week basis.
In this role you will be communicating with clients around all aspects of the lettings process. This means that you will also need to be conversant with legislative requirements and be able to convey them to clients so that they are understood.
You’ll work with landlords and prospective tenants to ensure that the roles and responsibilities of being a landlord and a tenant are clearly defined and well understood.
You should have excellent time management and communication skills with the ability to relate to everyone positively. Good customer service will be key to all you do.
If you pride yourself on accuracy and attention to detail and have good organisational skills this could be the role for you.
This role is subject to a DBS check.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, and we now manage more than 7,700 homes,
with around 6,500 social rented homes, 1,200 leasehold properties and more than 30 shared ownership properties.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us, make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance, so we’d be pleased to talk about part-time flexible working and job-sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
