Job Description: Service Manager
Pay: £35,000 per annum
We are currently recruiting full time Service Manager to lead a team of Support Workers who support an individual with learning disability and autism in the TELFORD area. Whether you are wanting to take the next step in your career or already have the skill set required for the post, then we want to hear from you. Typical working week is Monday to Friday 0900-1730.
Please note we are not a recruitment agency.
About the individual
Hi! I am 26 and I have diagnoses of Prader Willi Syndrome, Autism, ADHD and learning difficulties. My behaviour has been described as challenging, although I think that sometimes people just see my difficulties and don’t work to understand me as a whole person. I can get anxious and frustrated when I find things difficult, but most importantly I am smiley, excitable, enthusiastic and loving. I have a great sense of humour, and I enjoy making people laugh.
I am extremely sociable; my family say that I have always made friends wherever I go and manage to make everyone smile with my happy-go-lucky personality. I love the over-the-top glitz and glamour of show business: I enjoy talking about and going to see musicals, and my absolute favourite TV programme is Strictly Come Dancing (each year my dad takes me to the show’s live tour – this is the best night of my year!).
I am happiest when singing or dancing, or when talking about my football team Manchester City. My family are really important to me, and I enjoy visits from my parents and sister, as well as extended family. My family have a dog who I love to talk about and cuddle with when he visits, and I also volunteer at a dog shelter where I enjoy walking the rescue dogs regularly with my staff. Day to day, I need to be kept busy, I like doing my dog walking, and I also enjoy youth clubs, discos, swimming, horse riding, going to the pub and bowling. I would like to look at more activities available to me, I will need support with this.
My condition means that food is very important to me and my care, I need a service Manager that can keep boundaries with me around food to keep me safe. I do love cooking and every Sunday I cook a roast dinner for myself and staff – This makes me happy. I am very chatty and bubbly, and so my staff need to be able to give me the same energy back, and I love hugs.
The Role
We are committed to Equal Opportunities. We currently have a great opportunity for dedicated Service Manager to lead, coach and nurture your team to achieve the best outcomes as a team and for those we support. The service users we support are individuals who have learning disabilities, autism and/ or mental health support needs. The individuals we support will be living with family in the community, with their own 360 wrap around support that covers all aspects of their life.
You’ll collaborate and communicate effectively with the individuals your team supports, their families and loved ones, and with allied professionals.
Dedicated to undertaking the management of supporting individuals, your team will support service users in your care to achieve their goals in life and will actively seek out opportunities for them to develop their skills and confidence through a variety of staff involvement, activities and other initiatives.
Committed to quality assurance, you will effectively lead and inspire your team to provide the highest quality person-centred support. The successful candidate will be responsible for delivering best practice.
Duties
- Manage and coach the support team, devise rotas and co-ordinate training based on the needs of the individual.
- Proactively supporting our individual with independent living.
- Leading the team to ensure our individual is at the heart of everything you do.
- Build and review comprehensive care plans, centred around the individual.
- Write and update Risk Assessments.
- Complete/collate timesheets and communicate with Payroll team.
- Organise equipment reviews and book maintenance and servicing for all devises, this would include reconciling the client’s finances (money tin) and weekly fire checks as per Policy.
- Communicating with therapists, specialists, and consultants and co-ordinating and attending appointments, effectively documenting all communication and appointment outcomes
- Medication stock checks and prescription requests
- Medical supplies: stock checks and ordering
- Hands-on care, supporting the client with their daily routines, encouraging independence in all areas this will be achieved via the management of the rota. You would be expected to cover shifts as a contingency
Experience and Skills Required
- Pro-active, reliable and determined to help our individual live a fulfilled life.
- Hands-on experience for the needs of the client, Prader Willi syndrome experience is desired.
- Experience as a Supervisor or Service Manager
- Working in a family/private home
- Excellent communication and teaching skills
- Strong administrative and organisation skills
- Computer literate and accurate record keeping
What’s great about being a Service Manager
The mixed role of providing hands-on care and coordinating a care team is both challenging and rewarding. As a Service Manager, you will build and maintain strong relationships with the client, their family, the care team, and wider multidisciplinary teams. You will have the opportunity to positively influence the whole team to provide the best outcomes for the client.
What's in it for you!?
- £250 when you introduce a Friend *
- Contracts
- Pension Enrolment
- Standard Sick Pay
- Free training
- Paid holiday
- Ongoing Training
- Opportunities to progress & develop
Schedule:
- 40 Hours a Week
- Monday to Friday
Licence/Certification:
- Autism (preferred)
- Driving Licence (MUST)
- Refer a friend bonus is payable at
- £125 once the referred individual has successfully completed their first shift.
- £125 once the referred individual has successfully completed their probation period.
Website: https://specialisthomecaregroup.co.uk/
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